Delivery: Unless specified differently in writing, all sales are FCA our shipping point. RENOGEN reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice.

Inspection and Returns: Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify RENOGEN Customer Services Department of any claims for shortages, defects or damages. If you fail to so notify RENOGEN within 48 hours after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you. Authorization for all product returns must be approved by RENOGEN Customer Services Department and a return authorization number given to you prior to the return of goods. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 25% or $25 (whichever is greater) shall be charged on returns that are not the result of any error or fault of ours. Shipping charges will not be credited. Goods may not be returned for credit after 20 days after your receipt of the goods.

Credits and Refunds : At our discretion, RENOGEN may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.

Payments: Unless otherwise specified in a written quotation RENOGEN provides to you or written contract between the parties: goods will be billed at the price in effect at the time shipment is made; such prices shall be subject to change from time to time without notice; terms of sale are net 30 days of date of invoice, in Canada dollars (orders from Canada) or U.S. Dollars (all other countries) as indicated. If you default in making any payment to RENOGEN when due, RENOGEN, at our option and without prejudice to our other lawful remedies, may defer delivery or cancel the Contract. If you provide a purchase order number which proves to be erroneous or invalid, you agree to pay the invoice(s) upon receipt of a "proof of delivery (POD)" and/or a proof of shipment "signed and executed bill of lading/airbill from us.

Taxes and Other Charges: Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority, on or measured by the transaction between us shall be paid by you in addition to the prices quoted or invoiced.